Terms of Service

Version 2.0 · Last updated: 5 September 2026

1. Definitions

• "EvolixSport", "we": the operator of the platform, identified in Section 2.
• "Platform" or "Service": the website evolixsport.com, the Evolix Club and Evolix Federation applications, the parent portal, DimAI, the application programming interfaces (APIs), the documentation and related services.
• "Customer": a sports club, academy, federation or other organization that registers an account and enters into a contract with us.
• "User": any natural person who uses the Platform through an account created by the Customer or at its invitation (administrator, coach, athlete, parent, referee, official).
• "Customer Data": all data, including personal data, that the Customer and its Users enter or generate in the Platform.
• "DimAI": the artificial intelligence features of the Platform (chat assistant, analyses, recommendations, video analysis, automatically generated content).
• "Plan": the subscription package selected by the Customer, with defined features, limits and, where applicable, price.

2. Operator and acceptance of the terms

The Platform is provided by:

Legal name	EvolixSport – to be provided in the next update of this document
Company registration number	to be provided in the next update of this document
Registered address	to be provided in the next update of this document
Represented by	to be provided in the next update of this document
Privacy e-mail	office@evolixsport.com
Support e-mail	support@evolixsport.com
Data Protection Officer	not appointed (not mandatory for the operator); requests are handled via the e-mail above

These terms apply to every access to the Platform. The Customer accepts them upon registration by ticking the corresponding box, and Users accept them upon their first login. A person who registers a Customer represents that they are authorized to represent it and to bind it to these terms. If you do not agree to the terms, do not use the Platform.

Separate written agreements with federations or large organizations take precedence over these terms in the event of a conflict.

3. Services and modules

Depending on the selected Plan, the Platform includes:

• Evolix Club: club management, covering players, coaches, teams and age groups, training sessions and attendance, physical and cognitive tests, statistics, goals and achievements, club finances, the parent portal, notifications and documents;
• Evolix Federation: federation management, covering clubs and organizations, registration and licenses, competitions, match protocols with electronic signature and offline mode, referees, disciplinary proceedings, documents and circulars, standings and statistics;
• DimAI: an artificial intelligence assistant for analyses, reports, tactical and conditioning recommendations and movement video analysis;
• Integrations and API: data exchange between the club and federation modules and with external systems on request;
• Documentation and support: docs.evolixsport.com and support@evolixsport.com.

We develop the Platform continuously and may add, change or remove features. Features described as planned or in beta are provided without any guarantee of availability. A material restriction of a feature included in a paid Plan is announced in advance.

4. Registration and accounts

• Upon registration, accurate, complete and up-to-date information must be provided and kept so throughout the term of the contract.
• The Customer designates an administrator who creates and manages user accounts and their permissions. The Customer is responsible for ensuring that access is granted only to persons entitled to it and for promptly revoking the access of persons who have left the organization.
• Each User is responsible for safeguarding their login credentials. Passwords must not be shared. Actions performed through an account are deemed to have been performed by its holder, unless the holder proves that they notified us immediately of a compromise.
• In the event of suspected unauthorized access, the User and the Customer must notify us immediately at support@evolixsport.com.
• We may require verification of identity or of authority to represent when a Customer is registered, when access recovery is requested and when rights are exercised.

5. The Customer's Users, athletes and children

The Customer enters data about its athletes, coaches, parents and officials into the Platform and determines the purposes of their processing. The Customer warrants that:

• it has a valid legal basis for processing this data, including special categories of data (health data, wellness self-assessments), and that it has informed the data subjects about the processing and about the use of EvolixSport;
• for children under 14 years of age, consent or authorization has been obtained from a parent or guardian where the processing is based on consent, and that the child's profile is created by the Customer or by a parent/legal representative;
• access to the parent portal is granted only to persons with confirmed parental or representative authority, by means of an invitation issued by the Customer;
• photos and videos of children are published outside the Platform only on a separate legal basis.

The terms under which we process data as a processor are set out in the Data Protection (GDPR) section and form an integral part of the contract with the Customer.

6. Access and plans

EvolixSport is currently provided free of charge: newly registered clubs receive trial or free access with the functional limits stated at registration and in the current plan information on the website, and federations and larger organizations receive access under an individual arrangement. The plans and their limits (modules, number of players and coaches, file storage) are described on the website and in the subscription panel and are enforced technically.

The introduction of paid plans will be announced at least 30 days in advance; until then no fees are due and no payment data is collected. Free access does not oblige us to maintain particular features free of charge indefinitely; Section 3 applies to any material restriction.

7. Prices, payment and invoicing

• Prices are quoted in euros. For Customers registered for VAT in an EU member state, and in other cases provided for by law, VAT is or is not charged in accordance with the applicable rules; the final price including taxes is displayed before payment is confirmed.
• Online payments will be made through a licensed payment provider, which will be named in the Privacy Policy and in the list of sub-processors before activation. We will not store payment card numbers. Federations and large organizations will be able to pay by bank transfer against an issued invoice.
• Monthly and annual Plans renew automatically for the same period unless the Customer cancels them before the end of the current period via the subscription panel or in writing. Cancellation takes effect at the end of the paid period; amounts paid for the current period are not refunded unless the law provides otherwise.
• If a payment fails, we notify the Customer and retry. If payment is not made within 14 days, we may restrict access to read-only mode and, after a further 30 days, terminate the contract.
• Price changes are announced at least 30 days in advance and apply from the next renewal period. A Customer who does not accept the new price may terminate the contract before it takes effect.
• Invoices are issued electronically and made available in the subscription panel or by email.

8. Termination and data after termination

• The Customer may terminate the contract at any time with effect from the end of the current paid period. We may terminate the contract with 30 days' notice, and with immediate effect in the event of a material breach of these terms, non-payment after a warning, security abuse or a legal requirement. Where access is free of charge, termination by the Customer takes effect immediately.
• After termination, access to the account is blocked. Within 90 days the Customer may request an export of the Customer Data in a structured, machine-readable format or the restoration of the account. After this period the data is deleted or anonymized, except to the extent that the law requires longer retention (e.g. accounting records) or a dispute is pending.
• Sports history and standings that form part of official federation registers are retained in accordance with the rules of the relevant federation as controller.
• Individual Users may download their own data and request deletion from their profile; the request is fulfilled in coordination with the Customer as controller.

9. Acceptable use

The Platform may not be used for: unlawful purposes; entering data without a legal basis; infringing the rights of third parties; uploading malicious code; attempting unauthorized access, circumventing restrictions or conducting security testing without our written permission; automated data extraction; reselling or granting access to third parties outside the Customer's organization; harassment, discrimination or content unsuitable for children. In the event of a violation, we may restrict or terminate access and notify the competent authorities.

10. DimAI and artificial intelligence features

• DimAI generates general sports, tactical, conditioning and informational recommendations based on the data entered. The results may be incomplete or inaccurate and constitute supporting information, not professional advice. DimAI does not provide medical, psychological or legal advice and does not replace a physician, physiotherapist, psychologist, coach or referee.
• Any decision concerning health, training load, selection, licensing, disciplinary measures, contracts, participation or exclusion is made by a competent person who bears responsibility for it. The Customer ensures such human oversight.
• Users must not enter medical diagnoses, identity documents, payment data or other sensitive data into DimAI, unless a specific feature is expressly designed for that purpose.
• Content generated by DimAI (reports, articles, summaries) is labeled as generated by artificial intelligence and is subject to editorial review by the Customer before publication.
• A User may request human review and contest a result at office@evolixsport.com. Detailed information about the processing and the providers is available in the Privacy Policy.

11. Customer Data and intellectual property

• Customer Data remains the property of the Customer and of the respective individuals. The Customer grants us a non-exclusive right to process it solely for the provision, maintenance, security and improvement of the Service in accordance with the contract and applicable law.
• We may use aggregated and anonymized statistical data, from which no individual or specific Customer can be identified, for product development and public statistics about the Platform.
• The software, design, knowledge bases, the "EvolixSport" and "DimAI" trademarks, the documentation and all content created by us are our property or are licensed to us. The Customer receives a limited, non-exclusive and non-transferable right of use for the term of the contract. Copying, decompiling, reverse engineering and the creation of derivative works are prohibited.
• Feedback and suggestions for improvement may be used by us without restriction and without compensation.

12. Data protection and security

With respect to Customer Data, we act as a processor under Art. 28 GDPR and the Customer acts as controller. The data processing agreement, the list of sub-processors, the technical and organizational measures and the breach procedure are published in the Data Protection (GDPR) section. For our own activities (accounts, invoicing, security, support) we are the controller in accordance with the Privacy Policy. We notify the Customer without undue delay of any security breach affecting its data.

13. Availability, support and changes

• We take care to keep the Platform available at all times, except for planned maintenance, which we announce in advance where possible, and circumstances beyond our control. A guaranteed level of availability and response time is agreed only in a written contract.
• Technical support is provided by email at support@evolixsport.com and through the ticket system in the Platform on business days. Plans with priority support receive responses with priority.
• We perform regular backups. The Customer is responsible for periodically exporting the data that is critical to it.

14. Liability and warranties

• The Platform is provided with the care of a prudent business operator. We do not warrant that it will meet all of the Customer's specific requirements or that it will operate without interruption or error.
• We are not liable for the content and accuracy of Customer Data, for decisions made on the basis of DimAI results, for actions of Users in violation of these terms, or for losses caused by circumstances beyond our reasonable control.
• Our total liability to the Customer for all claims under the contract is limited to the amounts paid by the Customer in the 12 months preceding the event. We are not liable for lost profits or indirect damages. Where the Service is used free of charge, our total liability is limited to EUR 500.
• The limitations do not apply in cases of willful misconduct or gross negligence, in cases of injury to life or health, and in cases where the law does not permit a limitation of liability.
• The Customer indemnifies us against third-party claims arising from data entered by it without a legal basis or from a breach of these terms.

15. Partner program

Participation in the partner program (referring new Customers in exchange for a commission) is governed by separate terms accepted upon registration as a partner. Partners do not represent EvolixSport and may not enter into obligations on our behalf.

16. Users who are natural persons

Athletes, parents and other Users obtain access to the Platform through their club or federation and do not pay any fee to us. If a natural person enters into a paid distance contract with us as a consumer within the meaning of the Bulgarian Consumer Protection Act, they have the right to withdraw within 14 days of its conclusion, unless they have expressly requested that performance begin and have acknowledged that they lose their right of withdrawal upon full performance. Users may also use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

17. Changes to the terms

We may amend these terms in the event of changes to the service, the legal framework or the business model. Material changes are announced at least 30 days in advance through the Platform or by email. Continued use after the changes take effect constitutes acceptance of them. A Customer who does not agree may terminate the contract before they take effect.

18. Governing law and disputes

These terms are governed by Bulgarian law and, for Customers from other countries, to the extent that the mandatory provisions of their own law do not provide otherwise. The parties shall endeavor to settle disputes amicably through negotiation within 30 days. Unresolved disputes are referred to the competent Bulgarian court at the registered office of the operator, unless the law provides for a different jurisdiction for consumers.

19. Final provisions

If any individual provision is invalid, this does not affect the remaining provisions. These terms, together with the Privacy Policy, the "Data Protection (GDPR)" section and the description of the selected Plan, constitute the entire agreement between the parties with respect to their subject matter. The terms are published in Bulgarian, English, German and Dutch; in the event of a conflict, the Bulgarian version prevails.

20. Contact

EvolixSport: support@evolixsport.com (support), office@evolixsport.com (contracts, personal data).